• SVPR are pleased to bulk bill rebateable scans for patients with a valid pension or healthcare card from Centrelink. Commonwealth Seniors do not apply.
• Medicare will cover majority of your scan and you will incur a minimal out-of-pocket cost. Please call our Administrative Team to discuss any account queries or to obtain an estimated cost for your imaging.

• The out-of-pocket fee or gap payment is the difference between the fee for our services and the Medicare rebate. We strive to have the lowest out of pocket fees to ensure all patients have access to equitable health care.
• St Vincent’s Private Radiology charge out-of-pocket fees to cover the difference between the cost of providing the service and the Medicare rebate. Any profit generated is invested back into our service and St Vincent’s Hospital.
• There are no fees for pension/healthcare/veterans affairs card holders for rebateble scans, with the exception of procedures. Commonwealth Seniors do not apply.

• Some scans are not covered by Medicare, meaning you will not receive a rebate.
• You will be advised if your scan is not covered at the time of booking and provided with an estimated quote.
• We understand healthcare can be expensive. If required, payment plans can be arranged through our accounts department. Please call to discuss your options (03 9231 3058).

• Step 1: Please check your MyGov or call Medicare directly on 132 150, to ensure they have your correct bank details and have process your claim directly.
• Step 2: If Medicare state there has been an error with your claim, please contact our accounts department on (03) 9231 3058 – billing@svha.org.au / reception (03) 9231 1000 – svpr@svha.org.au

• Medicare can take 4 – 6 weeks to send out the cheque. In the event the Medicare cheque is not banked within 90 days of issue, it is cancelled and the money will be deposited directly into our bank account.
• However, if we do not receive the cheque or the 90 day direct deposit, we will contact you to follow up with Medicare.

• You will receive a larger rebate from Medicare, but must pay in full on the day to benefit.
• Please contact the Administrative Team for a quote (03 9231 1000) or visit the Services Australia website for more information:

• Patients with OSHC coverage under Bupa, Medibank, AHM and Allianz can be directly billed to the insurance, providing that waiting periods have been fulfilled.
• If you need to obtain the applicable item number, please reach out to your doctor or call 9231 1000 to ensure this will be covered by the insurance.
• In the event your invoice is rejected by OSHC, the invoice will be rebilled to you directly for payment.

• Please bring your claim details with you – we require the name of your insurance company and your claim number to bill directly. In the event Workcover/TAC reject your invoice, it will be re-billed to you for payment.
• If your employer is paying for your scan, we require a guarantee of payment via email.
• If you are unable to provide the above, you will need to pay for your scan and seek reimbursement from Workcover / TACIn the event Workcover/TAC reject your invoice, it will be re-billed to you directly, for payment.

• The majority of your expenses have been paid by your health fund and Medicare, which is shown as a combined payment on your invoice under your health fund.
• However, Radiology does incur an out of pocket fee, as detailed in your admission package. This fee is waived if you have a pension or healthcare card – please contact our accounts department if this has been missed (commonwealth seniors cards do not apply).
• To discuss the total cost please contact (03) 9231 3058 or email billing@svha.org.au.
• The Medicare Safety Net applies exclusively to scans covered by Medicare and conducted as outpatient procedures. Any scans that were performed when you were admitted still may attract an out of pocket expense. Please visit the Services Australia website for more information.

• We aim to provide excellent imaging with minimal out of pocket fees to our patients. If you hold a valid pension or concession card or are a full-time tertiary student, you will be bulk billed for rebatable scans.
• If you are experiencing financial hardship, please have your doctor contact us to discuss options we can provide.

Payment options are listed on the bottom of your invoice.

If you wish to pay your account online please visit our secure payments portal here.

Please ensure the BPay reference number is the invoice number with no spaces, not the biller code.